Free policy template

Esthetician Late Arrival and No-Show Policy

A clear late arrival and no-show policy you can post in your suite, on your booking site, or share with repeat offenders. Edit the grace period and no-show fee to match your business.

What this template covers

Grace period for late arrivals
What happens when clients arrive past the grace period
No-show fee for missed appointments without notice
How repeat patterns are handled (prepayment, declined rebooking)

Copy the text, print directly, or download a .txt file you can edit anywhere.

Preview

Late Arrival and No-Show Policy

Your esthetics business
Late Arrival and No-Show Policy

Please arrive on time for your scheduled appointment. A grace period of 10 minutes may be offered when the schedule allows.

Arrivals more than 10 minutes late may need to be shortened, rescheduled, or treated as a same-day cancellation.

Missed appointments without notice may be charged a no-show fee of $75.

Repeated late arrivals or no-shows may require prepayment before booking future appointments.

Template note: This is a business template for general education and convenience. It is not legal, medical, financial, or compliance advice. Review and adapt it for your location, license rules, booking platform, and business policies.

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How to use this template

Pick a grace period that matches your booking style

10 minutes is common for solo work. If your services are tightly back-to-back, 5 minutes may be more honest. Be consistent so clients can plan around it.

Charge a no-show fee that reflects the lost slot

Many estheticians charge 50–100% of the missed service. If you waive the fee, do it in writing so the policy still feels real.

Decide what 'repeat' means up front

Two strikes is the common default before requiring prepayment. Make the threshold explicit in your policy so it doesn't feel personal when enforced.

Update booking platform settings to match

Most booking tools let you require a card and charge automatically. Aligning the platform with the written policy is what makes enforcement painless.

Esthi hub

Cancellation, no-show, refund, consent, and intake templates in one place — with notes on when each one matters and which calculators they pair with.

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Frequently asked questions

What's a fair no-show fee for estheticians?

Most solo and small-spa providers charge 50–100% of the missed service price. The higher the demand for your time, the more you can justify charging the full amount.

Should late arrivals always be rescheduled?

Not always. If the remaining time allows a meaningful shortened version of the service at full price, you can offer that. Be consistent across clients to avoid favoritism.

How do I enforce no-show fees without a card on file?

It is hard to enforce without a card. Move to a booking platform that requires one, or require prepayment from clients who no-show once.

Can I require prepayment from a specific client?

Yes. State up front in your policy that prepayment may be required after a no-show or repeated late arrivals, then enforce it the same way for every client.

Is this a legal document?

No. This template is for general business use. Adjust it to your location and booking platform terms, and have a licensed professional review if you are unsure.